The BPO Academy’s mission is to promote personal growth and provide new knowledge under the guidance of experienced trainers.
At the BPO Academy, the end of each course is marked with a celebration! This celebration is a special time for the company as a whole and for the graduates individually, because it means that every member of the Academy is one step closer - to a better version of themselves.
BPO Academy classes are delivered online, using Zoom and MS Teams platforms. Each lesson is recorded and Academy students receive access to the video recordings and other materials.
“The benefit for me was self-development, analysis and the ability to present myself in a way everyone understands me and cooperation can be established. There is still a long way to go, but every class helps develop myself better and appreciate the quality of life, get to know myself from a different viewpoint.” – Ieva G.
The first course will cover topics such as relationship building, teamwork and focus on development.
During the course, students will get an understanding about the two-way motion of attitude and responsibility and the correlation between the two. We will discuss the cause and consequence mechanism and we will establish responsibilities for ourselves and other colleagues.
second course will cover topics such as voice intonation, presentation, as well as consolidating the knowledge of sales and customer service acquired in the first course.
The course will improve communication and public speaking skills as well as knowledge of how to engage an audience
The third course will cover topics such as setting and achieving goals, planning and organising time, stress management and conflict management.
The course will provide practical knowledge to improve quality of life, as well as training to develop and apply skills in everyday life.
Course 4 will cover topics such as sales mindset, persuasion and influence, creativity and creativity, as well as modern leadership.
The course will also develop skills to engage and persuade others and to be flexible in today’s changing environment. You will also understand and develop your personal leadership style.
Main topic of 5th course is emotional intelligence. You will develop skills to perceive, manage, use and understand your own emotions and emotions of others.
At the end of the course, each participant will prepare personal development plan for EI integration in work processes and communication.
The responsibilities of my work have changed over the last 15 years, from client service specialist, later – production expert, sales group manager, branch manager to now – responsibilities as BPO quality manager, where I continue to teach sales both internally and for students, while developing quality processes, that allow us to reach the highest quality standards.
Certified coaching and business coach, manager of "Meta Coach". Great organizer. As a coach, Lailas strengths are individual and business coaching (in teams and business processes), as well as teaching "soft skills" in development lessons for leaders.
Creative entrepreneur, certified coach, team building and creativity trainer with 18 years of experience in organizing entertainment, educational, cultural and team building events. A great inspirer with the belief that everyone has a creative potential that can be discovered and developed.
Certified coaching and business coach. Evija is an inspiring professional with a deep understanding about well-being and stress management issues. She also provides supervision support to enable people who work with other people daily, to maintain their effectiveness and prevent burn-outs.
Certified individual and team coach and a practitioner of evaluating emotional intelligence. Author of the book "Darījumu sarunas – stratēģijas un taktikas". More than 20 years of experience as a leader, specialized on developing sales and negotiation skills.
20 years of experience as a verbal and non-verbal communication and acting teacher. She has worked at "Dailes" theatre, in television and at the radion station "Skonto".
Motivācijas vēstule / CV
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