BPO Academy – your path to great success!

The BPO Academy’s mission is to promote personal growth and provide new knowledge under the guidance of experienced trainers.

Graduation

At the BPO Academy, the end of each course is marked with a celebration! This celebration is a special time for the company as a whole and for the graduates individually, because it means that every member of the Academy is one step closer - to a better version of themselves.

Study process

BPO Academy classes are delivered online, using Zoom and MS Teams platforms. Each lesson is recorded and Academy students receive access to the video recordings and other materials.

Graduate reviews

“The benefit for me was self-development, analysis and the ability to present myself in a way everyone understands me and cooperation can be established. There is still a long way to go, but every class helps develop myself better and appreciate the quality of life, get to know myself from a different viewpoint.” – Ieva G.

Teaching program

The first course will cover topics such as relationship building, teamwork and focus on development.

During the course, students will get an understanding about the two-way motion of attitude and responsibility and the correlation between the two. We will discuss the cause and consequence mechanism and we will establish responsibilities for ourselves and other colleagues.

Main subjects:

Forming positive relationships

The value of attitude in team work and in reaching individual goals

Attitude and behaviour

Responsibility towards work

second course will cover topics such as voice intonation, presentation, as well as consolidating the knowledge of sales and customer service acquired in the first course.

The course will improve communication and public speaking skills as well as knowledge of how to engage an audience

Main subjects:

Setting a voice tone, intonation and pronunciation

Preparing content for a presentation

Leading a presentation

Ability to listen

The third course will cover topics such as setting and achieving goals, planning and organising time, stress management and conflict management.

The course will provide practical knowledge to improve quality of life, as well as training to develop and apply skills in everyday life.

Main subjects:

Goals in the working environment

Planning and organizing

Personal effectiveness through the emotional intelligence prism

Stress and well-being management

Course 4 will cover topics such as sales mindset, persuasion and influence, creativity and creativity, as well as modern leadership.

The course will also develop skills to engage and persuade others and to be flexible in today’s changing environment. You will also understand and develop your personal leadership style.

Main subjects:

Thinking like a salesman

Habits of a modern leader

Efficiency and productivity

Leadership

During the fifth course, participants will have the opportunity to receive individual counselling from a coach, supervisor or therapist for further personal development and the achievement of personal goals.

Main subjects:

Individual coaching sessions

Supervision sessions

Therapist sessions

Your benefits from studying

Confidence and self-efficiency
Higher productiveness
Thinking like a leader
Developed communication skills
BPO Academy certificate
Fresh and useful knowledge

Your professors

Ieva
Laterere

The responsibilities of my work have changed over the last 15 years, from client service specialist, later – production expert, sales group manager, branch manager to now – responsibilities as BPO quality manager, where I continue to teach sales both internally and for students, while developing quality processes, that allow us to reach the highest quality standards.

Laila
Snidzane

Certified coaching and business coach, manager of "Meta Coach". Great organizer. As a coach, Lailas strengths are individual and business coaching (in teams and business processes), as well as teaching "soft skills" in development lessons for leaders.

Kristīne Joanna
Golubeva

Certified coaching coach. Empathy, creativity and professionalism – these words best describe Joanna, who teaches this approach also to her students – how to simply and easily receive complex issues and handle them.

Evija
van der Beek

Certified coaching and business coach. Evija is an inspiring professional with a deep understanding about well-being and stress management issues. She also provides supervision support to enable people who work with other people daily, to maintain their effectiveness and prevent burn-outs.

Mārtiņš
Vecvanags

Certified individual and team coach and a practitioner of evaluating emotional intelligence. Author of the book "Darījumu sarunas – stratēģijas un taktikas". More than 20 years of experience as a leader, specialized on developing sales and negotiation skills.

Katrīne
Pasternaka

20 years of experience as a verbal and non-verbal communication and acting teacher. She has worked at "Dailes" theatre, in television and at the radion station "Skonto".

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